I wrote a previous article about how to be a savvy customer. Now I’m gonna talk about the other side of the table, that of customer service. The phrase itself doesn’t actually end at the customer service desk or department alone. Sales people, managers, and those in other positions sometimes require a little bit of it in their work. The role of customer service is to ultimately make the customer leave the store, office, or meeting with a sense of wanting to come back and purchase again and again. Here are the best ways to be great at it. 1.) Leave your concerns at home. Whatever concerns you, leave it out as soon as you enter the office. Write some notes about it on a notebook. Remember you can always come back to it during your morning, lunch, or afternoon breaks, or as soon as you log out. 2.) Observe your colleagues who you think have the warmest and friendliest nature, who have the most gentle voice both when facing customers or talking to them on the phone. …
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